Shipping Policy

📦 Shipping Zones

We ship to all of Spain:

Peninsula: 3-5 business days
Balearic Islands: 5-7 working days
Canary Islands: 7-10 working days
Ceuta and Melilla: 7-10 working days

💰 Shipping Costs

Standard shipping to mainland Spain: €4.95
🎁 FREE SHIPPING in mainland Spain on orders over €35
Balearic Islands: €6.95 (Free shipping on orders over €50)
Canary Islands, Ceuta and Melilla: €9.95 (Free shipping on orders over €50)

💡 Tip: You're just a few euros away from free shipping! Add another candle to your order and save on shipping costs.

📅 Order Processing

All our orders are processed within 1-2 business days from payment confirmation.

As our candles are handmade and produced in small batches, some products may require additional preparation time. We will inform you if this is the case.

📍 Order Tracking

Once your order has been shipped, you will receive an email with the tracking number so you can track your package at all times.

⚠️ Important

Delivery times are estimates and may vary depending on the courier company.
We do not ship on national holidays
We pack each candle carefully to ensure it arrives in perfect condition

📞 Having trouble with your shipment?

If you have any issues with your order, please contact us at info@nuvolamomentos.com and we will resolve them as soon as possible.