Privacy Policy

Last updated: November 2025

1. Data Controller

Nuvola Moments
Email: info@nuvolamomentos.com
Web: nuvolamomentos.shop

2. Information We Collect

We collect the following information when you place an order or register in our store:

• Identification details: Name and surname
• Contact information: Email, phone number, shipping address
• Payment details: Information needed to process your order (securely handled by Shopify Payments)
• Browsing data: Cookies and website usage data

3. Purpose of the Processing

We use your personal data to:

• Process and manage your orders
• Sending you confirmations and updates about your order
• Manage returns and claims
• Improve our products and services
• Sending you marketing communications (only if you have given your consent)
• Comply with legal and tax obligations

4. Legal Basis

The processing of your data is based on:

• Contract execution: To process and deliver your order
• Consent: To send commercial communications
• Legal obligation: To comply with tax and accounting regulations
• Legitimate interest: To improve our services

5. Data Retention

We will retain your personal data for as long as necessary to:

• Manage your order and any claims
• Comply with legal obligations (minimum 6 years according to Spanish tax regulations)
• Sending you marketing communications (until you withdraw your consent)

6. Data Recipients

Your data may be shared with:

• Shopify: The e-commerce platform that hosts our store
• Courier companies: For the delivery of your order
• Payment gateways: To process payments securely
• Tax authorities: When legally required

All our suppliers comply with the GDPR and guarantee the security of your data.

7. Your Rights

Under the GDPR, you have the right to:

• Access: To know what data we have about you
• Rectification: To correct inaccurate data
• Deletion: Request the deletion of your data
• Objection: To object to the processing of your data
• Limitation: Request the limitation of treatment
• Portability: Receiving your data in a structured format

To exercise these rights, please send us an email to info@nuvolamomentos.shop

8. Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration.

Our store uses an SSL certificate (HTTPS) to ensure the security of transactions.

9. Cookies

We use cookies to improve your browsing experience. You can configure your browser to reject cookies, although this may affect the functionality of the site.

10. Policy Changes

We reserve the right to modify this privacy policy. We will notify you of any significant changes through our website or by email.

11. Contact

For any questions regarding this privacy policy or the processing of your data, please contact us at:

Email: info@nuvolamomentos.shop